Allied Telesis offers a web-based online support service available 24 hours a day, seven days a week. With your personalized account, you can generate and track the status of your technical support incidents.

Net.Cover customers will register on the Allied Telesis support portal with immediate access to the knowledge base.

Allied Telesis Software Support provides online access to software updates, upgrades, and bug fixes for all supported products. These updates deliver timely features and enhancements in response to the constant changes our customers experience in their network environments.

• 24 x 7 software access
• Software updates and improvements
• Release Notes and Documentation

Provide hardware troubleshooting and fault diagnosis. Allied Telesis hardware support will cover the cost of repairs in the event of hardware failure, avoiding unforeseen expenses. The advanced hardware replacement option ensures minimal network downtime for mission-critical applications. Customers without a valid Net.Cover maintenance plan will receive instructions for basic hardware troubleshooting, while Net.Cover customers will be guided through the fault analysis procedure for rapid diagnosis and resolution.

• Hardware repair and return
• Next business day shipping for Advanced Hardware Replacement (Advanced and Elite Programs)
• Diagnosing hardware failures

Net.Cover customers' requests will be prioritized according to their subscribed plan and will be provided access through local toll-free live call numbers.

Subscribing to a Net.Cover plan entitles you to live support from Allied Telesis Technical Help Desk, which will guide you step-by-step through identifying and resolving network-related issues. The Allied Telesis Technical Help Desk is staffed by engineers experienced in both Allied Telesis products and a wide range of networking technologies. Please check our website for an up-to-date list of phone numbers for your country.

This feature provides an Allied Telesis engineer to evaluate your basic hardware and software configuration files. If additional services are required, the Allied Telesis Professional Services organization is available to provide comprehensive engineering services, including design consultation, implementation, documentation, and remote network analysis and on-site troubleshooting, which are billed separately. For details and pricing on Allied Telesis Professional Services offerings, please contact your sales representative.

Elite customers have direct contact with Allied Telesis account managers and specialists, who assist in selecting the most appropriate solutions and technologies and provide support for rapid problem resolution.